Shipping policy

Last updated: [December 05, 2025]

Thank you for shopping with Falcon Watch Parts. This page explains how we process and ship orders from our store.

1. Order Processing Time

Orders are typically processed and shipped within 1–2 business days after payment is received.
Business days are Monday through Friday, excluding [U.S. federal / local] holidays.
Orders placed on weekends or holidays will begin processing on the next business day.

If there is an unexpected delay (for example, an inventory issue), we will contact you using the email provided at checkout.

2. Shipping Methods & Carriers

We primarily ship using trackable services from carriers such as [USPS / UPS]. The exact carrier and service may depend on the size, weight, value, and destination of the order.

Typical services may include:

[USPS Ground Advantage or First-Class Package] for most small parts and crystals
[USPS Priority Mail or UPS Ground] for larger or higher-value shipments

At checkout, available shipping options and estimated transit times will be shown based on your shipping address.

Note: Transit time estimates are provided by the carrier and are in addition to our 1–2 business day processing time.

3. Shipping Rates

Shipping rates are calculated at checkout based on:

Destination
Order weight and dimensions
Selected shipping method

From time to time, we may offer promotional or flat-rate shipping; when available, these options will be clearly shown at checkout.

4. Shipping Areas

We currently ship to:

Domestic: [United States / your primary country]
International: [If applicable, list supported regions or note “We do not currently offer international shipping via this website.”]

International customers (if supported) are responsible for any customs duties, VAT, taxes, or import fees charged by their country. These charges are not included in our product prices or shipping rates.

5. Order Tracking

Most orders include tracking.
Once your order ships, you will receive a shipping confirmation email with tracking information.
Tracking updates are provided by the carrier and may take up to 24–48 hours to appear after a label is created.

6. Combined Shipping

We do our best to combine multiple items into a single shipment when possible.

If you place multiple orders going to the same address within a short time frame, we may combine them into one shipment where practical.
Shipping charges shown at checkout reflect how items are packed at the time of ordering. We do not guarantee partial shipping refunds for combined orders, but may offer them at our discretion when the actual cost is significantly lower.

7. Incorrect Addresses & Undeliverable Packages

Please double-check your shipping address at checkout.

If an order is returned to us as undeliverable or due to an incorrect or incomplete address, we can:
- Reship the order to an updated address (additional shipping charges may apply), or
- Refund the order minus original shipping once the package is returned and inspected.

We are not responsible for delays or losses caused by incorrect addresses provided at checkout.

8. Delays in Transit

Once a package has been handed off to the carrier, delivery times are outside of our direct control.

Weather, carrier volume, customs inspections, and other factors may cause delays.
If your tracking shows no movement for an extended period, please contact us and we’ll help you follow up with the carrier where possible.

9. Lost or Damaged Packages

If your order arrives damaged or appears lost in transit:

Keep all packaging and contents.
Contact us at support@falconwatchparts.com with:
- Your order number
- Photos of the packaging and any damage (for damaged items)
- A brief description of the issue

We may open a claim with the carrier and, depending on the outcome and availability, may replace or refund the order in accordance with our policies.